The Primacy of Culture
On a few occasions, I’ve heard the phrase “Culture eats strategy for breakfast.” Wow, I love that! What an interesting…
Building Blocks for an Innovative Workplace – Part II
Developing Customer Empathy Customer empathy is the foundation on which product innovation should begin. This is where a lot of…
Building Blocks for an Innovative Workplace – Part I
A few years ago, I went through some training in Design Thinking with the goal of creating a culture of…
For the love of competencies!
When I first started working in the talent management field, one of the most confusing concepts for me to understand…
Building Empathy: Leading in Times of Change
How much time have you spent actually talking with your client about all of the factors that may be making…
Outside Experiences Influence Inside Perspectives
This is a line from an old Hank Williams song called “Why don’t you love me?” In the song, Hank…
